The topic for this month's Inspire 10X10 (ten tips, ten resources) is Improving Customer Skills. This 10x10 provides specific actions that employees can take to improve their interactions with customers.
Specific tips include how to:
- Listen to the "Voice of the Customer" and establish clear expectations
- Deliver a compelling customer experience that keeps customers coming back
- Empower employees to resolve issues promptly and create a "quick win" for the customer
The tips and resources presented in 10X10’s are taken from the topics and resources available in Inspire, a web-based tool that empowers employees to take ownership of their leadership development by enabling them to build, drive and track their own leadership development plan.
Please fill out the form below to get this complimentary tip sheet, Improving Customer Skills!