Mind Your Message

When we communicate, what are we really saying with the words we use? Consider these common phrases: no problem, at the end of the day, manage expectations. What do these clichés mean? When we use them, are we effectively communicating? Or are we just using these expressions to fill a void? There’s no judgment here[…]

Leadership and EQ

In the past, it might have been true that leaders could succeed simply because they were smart. But that’s no longer all it takes. While technical skills remain important, our emotional intelligence (referred to as EQ or EI) is just as important as our IQ. In fact, research shows that a leader’s emotional intelligence has[…]