When Technology Meets Community

A co-op grocery chain in Seattle began dismantling their self-checkout kiosks this month. After considerable investment in the technology over the past few years, the PCC Community Market, made the decision to remove the automated stations.  Here is how the store describes the reasoning behind the decision: “A kiosk doesn’t create community or connections. So[…]

In Search of the Good Life

“Happiness is what you get right before you want more happiness.” – Don Draper, Mad Men As humans, we are not very good at predicting how future events will impact our life. We tend to overestimate the degree to which misfortune (divorce, loss of a job, death of a loved one) will set us back.[…]

Jeff Bezos and the Role of Intuition in Decision Making

When it comes to decision making, Jeff Bezos is quite comfortable relying on his intuition. This may come as a surprise given Amazon’s reputation for data analytics. Bezos has said in the past, “Our success at Amazon is a function of how many experiments we do per year, per month, per week, per day.” Judging[…]

What Baseball Can Teach Us About Team Chemistry

In the movie, Miracle about the 1980 US men’s Olympic hockey team, there is a scene where head coach Herb Brooks is evaluating talent. At one point he turns to his assistant coach Craig Patrick and says: “I’m not looking for the best players, Craig. I’m looking for the right ones.” Brooks was searching for[…]

50 Days of Silence: Lessons from Adventurer Erling Kagge

In the early 1990s, Erling Kagge completed the first unsupported solo expedition to the South Pole. He covered 815 miles in 50 days. During that time he had no radio contact and no support from the outside world. He was completely alone. What hit him the hardest was the silence. At first his mind was[…]