CategoryJeff Bezos

When Technology Meets Community

By Sean P. Murray
January 31, 2019
4 Min read
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A co-op grocery chain in Seattle began dismantling their self-checkout kiosks this month. After considerable investment in the technology over the past few years, the PCC Community Market, made the decision to remove the automated stations.  Here is how the store describes the reasoning behind the decision: “A kiosk doesn’t create community or connections. So we wanted to take those out so that when someone comes into our stores, they have a human connection with someone and an interaction...

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Jeff Bezos and the Role of Intuition in Decision Making

By Sean P. Murray
October 9, 2018
7 Min read
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When it comes to decision making, Jeff Bezos is quite comfortable relying on his intuition. This may come as a surprise given Amazon’s reputation for data analytics. Bezos has said in the past, “Our success at Amazon is a function of how many experiments we do per year, per month, per week, per day.” Judging from this quote alone one might imagine that employees at Amazon are like scientist in the lab, carefully tracking results from experiments and analyzing the date to make each decision...

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If Business is War, Jeff Bezos is a lot like Ulysses S. Grant

By Sean P. Murray
February 2, 2018
3 Min read
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In 1861, Ulysses S. Grant was managing his brother’s leather goods store in Galena, IL, having retired from the military seven years prior. When the Civil War broke out later that year, he reenlisted and quickly rose through the ranks. The officers Grant replaced on his meteoric rise to Commanding General of the Union Army shared a common trait: they were indecisive. While others fretted and stalled, Grant would study the situation, make the best possible decision and move on. In an...

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What We Can Learn from Jeff Bezos about Decision Making

By Sean P. Murray
June 5, 2017
5 Min read
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For the past few years Amazon CEO Jeff Bezos has shared his approach to decision making in his annual letter to shareholders. Given Amazon’s ability to innovate, and its meteoric rise to retail dominance, there is much we can learn from Bezos and his tips for better decision making. Type 1 vs. Type 2 Decisions Bezos categorizes all decisions into two types. Type 1 decisions are big, strategic and consequential. These decisions must be made very carefully and methodically. They are irreversible...

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