When Technology Meets Community

A co-op grocery chain in Seattle began dismantling their self-checkout kiosks this month. After considerable investment in the technology over the past few years, the PCC Community Market, made the decision to remove the automated stations.  Here is how the store describes the reasoning behind the decision: “A kiosk doesn’t create community or connections. So[…]

Jeff Bezos and the Role of Intuition in Decision Making

When it comes to decision making, Jeff Bezos is quite comfortable relying on his intuition. This may come as a surprise given Amazon’s reputation for data analytics. Bezos has said in the past, “Our success at Amazon is a function of how many experiments we do per year, per month, per week, per day.” Judging[…]

10 Lessons from the Berkshire Hathaway Annual Meeting

 1. “All you had to do was figure that America was going to do well overtime.” – Buffett Buffett kicked off the meeting by providing the audience with “a perspective on how you might think about investing.” The entire audience leaned in. Isn’t this why we all traveled to Omaha? On March 11, 1942, young Warren[…]

To Improve Decision Making, Focus on the Process not the Outcome

Imagine walking through a Las Vegas casino and observing the following: A patron at the Blackjack table is dealt a 17. The gambler decides to take a hit. The dealer turns over a 4. The player wins. The dealer says to the gambler, “good decision.” But was it? Well, in this particular case the outcome[…]

Lessons from a 630-Year-Old Family Business

The Cantina at the Antinori Winery. The Antinori family of Italy traces the founding of its family-owned wine business to 1385.  That’s 630 years and 26 generations of business continuity. Consider the risks that a business faces over a span of that period, including war, plague, economic crisis, political turmoil, family health, and sibling rivalries just to name[…]