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What you are Willing to Tolerate becomes the Standard

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Jeff Bezos refers to Amazon’s customers as “divinely discontent.” Ten years ago Amazon customers were satisfied with 3-5 days shipping. At some point expectations shifted to 2-day shipping. Now many demand Same Day delivery. How long before Same Hour delivery is the norm? In his 2017 Letter to Shareholders Bezos had this to say about Amazon customers: “Their expectations are never static – they go up. It’s human nature.” One of the ways great leaders stay ahead of ever-rising...

The Ancient Wisdom of Teams

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For a team to be successful, team members must put the interests of the team above their own. It’s necessary for team members, at times, to sacrifice their ego, play a supporting role, and in some deep sense, care more for the success of the team than for individual achievement and glory. These are timeless truths with roots extending far back to the very dawn of human culture. Cooperation has been reinforced, generation after generation, through the evolution of human culture. Agriculture...

How My First Boss Saved Me From Failing

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I was 23 years old, in my first professional job and I was failing big-time. My boss had recently handed me a list of five-hundred names and phone numbers and instructed me to cold call them. I picked up the phone and started dialing. I felt a palpable sense of fear and anxiety as I reached for the phone to make each call. I experienced a wave of rejection the likes of which I had never before seen. I was demoralized. My boss could see I was floundering and ready to quit. After a few days, he...

Feedback is a Gift

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“Get a feedback loop and listen to it. … When people give you feedback, cherish it and use it.” – Randy Pausch (1960 – 2008) was a Professor of Computer Science at Carnegie Mellon University and a best-selling author, who achieved worldwide fame for his speech The Last Lecture, after being diagnosed with pancreatic cancer and having only a few months to live. Most people, by now, know the story of Randy Pausch and his Last Lecture.    The book was a best-seller and the video of the lecture...

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