TagIntegrity

What you are Willing to Tolerate becomes the Standard

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Jeff Bezos refers to Amazon’s customers as “divinely discontent.” Ten years ago Amazon customers were satisfied with 3-5 days shipping. At some point expectations shifted to 2-day shipping. Now many demand Same Day delivery. How long before Same Hour delivery is the norm? In his 2017 Letter to Shareholders Bezos had this to say about Amazon customers: “Their expectations are never static – they go up. It’s human nature.” One of the ways great leaders stay ahead of ever-rising...

10 Lessons from Benjamin Franklin on Wisdom

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The investor Mohnish Pabrai was having lunch with Warren Buffett, and he asked him, “if you could have lunch with anyone, living or dead, who would it be?” Buffett replied with a smile, “I’d love to have lunch with Sophia Loren.” But then he got serious and he said, “scratch that answer. I’d really like to have lunch with Isaac Newton.” Mohnish probed Buffett further and asked him “why Isaac Newton?” Buffett replied, “Isaac newton is probably the smartest guy who ever walked this earth. It...

5 Lessons from Viktor Frankl’s book “Man’s Search for Meaning”

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In 1945, within months of his liberation from a concentration camp in Nazi Germany, Viktor Frankl sat down to write a book. He was forty years old. Before the war he worked as a successful psychologist in Vienna. He wrote the manuscript in nine successive days. Although the book tells the story of the unfathomable horrors and suffering he endured as a prisoner at Auschwitz, Dachau and other camps, the primary purpose of the text is to explore the source of his will to survive. The book...

10 Lessons from the Berkshire Hathaway Annual Meeting

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 1. “All you had to do was figure that America was going to do well overtime.” – Buffett Buffett kicked off the meeting by providing the audience with “a perspective on how you might think about investing.” The entire audience leaned in. Isn’t this why we all traveled to Omaha? On March 11, 1942, young Warren Buffett made his first stock purchase. He was eleven years old. Warren held up a copy of the front page of the New York Times that day.  It was filled with bad news...

Lessons from a 630-Year-Old Family Business

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The Cantina at the Antinori Winery. The Antinori family of Italy traces the founding of its family-owned wine business to 1385.  That’s 630 years and 26 generations of business continuity. Consider the risks that a business faces over a span of that period, including war, plague, economic crisis, political turmoil, family health, and sibling rivalries just to name a few.    Any one of these events could easily end a fragile family business, and many Antinori generations have faced more than one...

How do you build trust?

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The following is the fourth in a series of five questions and corresponding answers on leadership. See questions:  How to motivate and inspire others? What is the biggest challenge for leaders? What steps or strategies do you use to develop others? 4. How do you build trust with your team and peers? There are a few things I try to keep in mind.  First, I always try to keep the interest of others above my own.   People will trust you if they believe you have their best interest at heart.  A good...

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