Tagservant leadership

The Power of We versus Me

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At the age of twenty, Art Unruh flew 50 missions into enemy territory in the European theater of World War II. The first six missions he served as a tail gunner on a B-17 Flying Fortress. Protecting the B-17 from all threats behind the plane was a dangerous assignment, but it wasn’t the most dangerous – that belonged to the waist gunners. The waist gunner had to stand, which exposed them to more enemy fire. For the next 46 missions, Army Staff Sgt. Art Unruh served as a waste gunner, and...

10 Lessons from Benjamin Franklin on Wisdom

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The investor Mohnish Pabrai was having lunch with Warren Buffett, and he asked him, “if you could have lunch with anyone, living or dead, who would it be?” Buffett replied with a smile, “I’d love to have lunch with Sophia Loren.” But then he got serious and he said, “scratch that answer. I’d really like to have lunch with Isaac Newton.” Mohnish probed Buffett further and asked him “why Isaac Newton?” Buffett replied, “Isaac newton is probably the smartest guy who ever walked this earth. It...

How Bucky the Bean Counter Created a World-Class Culture at Nike

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From a very young age, Phil Knight, the co-founder of Nike, went by the nickname “Buck.” His father had always referred to him as such, and the name stuck. Even when he ran track for the University of Oregon his track coach, the legendary Bill Bowerman (and Nike’s other co-founder), called him Buck. As Nike grew more successful so did Phil’s stature in the business community, and Phil was increasingly referred to as “Mr. Knight.” But there was one group of early Nike employees who never got the...

The 8 Best CEOs from the Past 50 Years

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In the 2012 Berkshire Hathaway Letter to Shareholders, Warren Buffett recommended the book The Outsiders, by William Thorndike, calling it “an outstanding book about CEOs who excelled at capital allocation.” It tells the story of eight unconventional CEOs who managed to outperform the S&P 500 by over twenty times. How did they do it? It wasn’t through charismatic leadership – they were not cheerleaders or marketers. In fact, they rarely landed on the front page of a...

How My First Boss Saved Me From Failing

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I was 23 years old, in my first professional job and I was failing big-time. My boss had recently handed me a list of five-hundred names and phone numbers and instructed me to cold call them. I picked up the phone and started dialing. I felt a palpable sense of fear and anxiety as I reached for the phone to make each call. I experienced a wave of rejection the likes of which I had never before seen. I was demoralized. My boss could see I was floundering and ready to quit. After a few days, he...

7 Leadership Lessons from a CEO

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I recently had an opportunity to hear Gail McGovern speak to a group of high-potential leaders at the American Red Cross headquarters in Washington, DC. She shared her personal history from her early career at AT&T where she started as a computer programmer and rose to Executive Vice President. There were a lot of lessons learned along her career journey, and here are seven she shared with the next generation of leadership at the Red Cross: 1. Pick the best people. Attract, retain and...

A Company that Builds People First and Machines Second

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Bob Chapman is not your typical leader.  Take, for example, the mission of Barry-Wehmiller, the $1.5 billion company where Bob is Chairman and CEO: We build great people who do extraordinary things. You might be confused if someone told you that Barry-Wehmiller builds capital equipment and delivers consulting services, because what Bob will tell you is “building great people is our business.” Many companies espouse the importance of building and developing talent by investing in people, but few...

John Wooden on Success

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As a young high school English teacher in South Bend, Indiana in the 1930s, John Wooden, the legendary former coach of the UCLA men’s basketball team, was not satisfied with the prevailing definition of success.   The conventional wisdom was (and still is) that success is the accumulation of possessions and power.   This definition was unsatisfactory to John, so he came up with his own definition of success: Peace of mind attained only through self-satisfaction in knowing that you made the...

Something to be Thankful for: Your People

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As we prepare to celebrate Thanksgiving tomorrow with our families, now is an appropriate time to take account of the many things to be thankful for at work.  As a leader, what comes to mind for me is the debt and gratitude I have for the people I have the honor to work with everyday.  So how do I, as a leader thank the many people around me who not only contribute to my success, but more importantly to the success of the organization?  One way is to simply say “thank you.”  But another more...

What Cancer Patients Can Teach Us About Leadership

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Almost everyone is familiar with Lance Armstrong’s journey from cancer survivor to seven time Tour de France champion.  In his autobiography, It’s Not About the Bike: My Journey Back to Life, he credits much of his success to the mental transformation he went through while enduring a gruelling treatment regimen and narrowly escaping death.  Throughout this phase in his life, Armstrong maintained his commitment to return to professional cycling, something he cared deeply and passionately about...

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