CategoryEmployee Engagement

What you are Willing to Tolerate becomes the Standard

By Sean P. Murray
March 26, 2019
3 Min read
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Jeff Bezos refers to Amazon’s customers as “divinely discontent.” Ten years ago Amazon customers were satisfied with 3-5 days shipping. At some point expectations shifted to 2-day shipping. Now many demand Same Day delivery. How long before Same Hour delivery is the norm? In his 2017 Letter to Shareholders Bezos had this to say about Amazon customers: “Their expectations are never static – they go up. It’s human nature.” One of the ways great leaders stay ahead of ever-rising...

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When Technology Meets Community

By Sean P. Murray
January 31, 2019
4 Min read
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A co-op grocery chain in Seattle began dismantling their self-checkout kiosks this month. After considerable investment in the technology over the past few years, the PCC Community Market, made the decision to remove the automated stations.  Here is how the store describes the reasoning behind the decision: “A kiosk doesn’t create community or connections. So we wanted to take those out so that when someone comes into our stores, they have a human connection with someone and an interaction...

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Use this Richard Feynman Technique to Increase Your Team’s Productivity

By Sean P. Murray
September 20, 2018
3 Min read
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As World War II broke out, the physicist Richard Feynman was recruited to Los Alamos to assist in the development of the first atomic bomb. He was tasked with calculating the energy released by the nuclear explosion. Machines were brought in from IBM to assist in the task. Although state of art in their day, they were crude mechanical calculators that used punch cards to execute complicated calculations. The Army dispatched a group called the Special Engineering Detachment to operate the...

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A Company that Builds People First and Machines Second

By Sean P. Murray
April 17, 2013
2 Min read
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Bob Chapman is not your typical leader.  Take, for example, the mission of Barry-Wehmiller, the $1.5 billion company where Bob is Chairman and CEO: We build great people who do extraordinary things. You might be confused if someone told you that Barry-Wehmiller builds capital equipment and delivers consulting services, because what Bob will tell you is “building great people is our business.” Many companies espouse the importance of building and developing talent by investing in people, but few...

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Slow Down to Speed Up

By Sean P. Murray
June 13, 2012
2 Min read
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Your cell phone rings. Your laptop alerts you that you have a new email just as you login to participate in an online meeting, while eating a sandwich you purchased from the shop down the street about three hours ago. Does this sound like a typical day during your week? If so, you’re not alone. According to Tony Schwartz, 25 to 50% of people report that they feel burned out at work. Read this post, The Magic of Doing One Thing, to learn more about the consequences of splitting your attention...

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The 8 Most Important Qualities of Leadership at Google

By Sean P. Murray
March 15, 2011
3 Min read
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For most of Google’s history, and especially in the early years, it took a laissez-faire policy toward leadership. The company hired smart engineers, promoted the most brilliant into leadership positions and then pretty much left them alone. The assumption was that they were smart and would figure it out or ask questions if they needed help. As Google evolved, it became apparent that some managers thrived in this environment more than others.  In a recent article, Laszlo Bock, Google’s...

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How Effective Leaders Deal with Information Overload

By Sean P. Murray
February 22, 2011
4 Min read
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Information overload is not only a productivity killer; it can also lead to low morale, anxiety and mistakes.  The U.S. Military has identified “information overload” as the underlying cause of several major mistakes in the war in Afghanistan, and is taking steps to address the issue.  A recent article in the New York Times explains that modern warfare generates unprecedented amounts of data to help soldiers make better decisions, but: Research shows that the kind of intense multitasking...

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When Brainstorming, Start with the Bad Ideas

By Sean P. Murray
January 19, 2011
4 Min read
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 At one time or another we’ve all been invited to attend a brainstorming session, where the leader stands up in front of a whiteboard, pen in hand, and says something like, “Innovation is critical. We need to come up with some good ideas to stay innovative.  So who wants to start?” As any survivor of one of these sessions will tell you, what transpires over the next few hours is often generously referred to as “brainstorming,” while others might call it a waste of time.  The reason these...

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Urgency for Leadership Development is Growing

By Sean P. Murray
August 9, 2010
2 Min read
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Leadership development has long been considered a discretionary expense.  During economic downturns it is often one of the first budget line-items to be cut.  However, there was a different feeling this time around.  As we entered the recession in 2008 and 2009  there was hope, and some evidence, that  companies had learned from past downturns.  Eliminating leadership development only left them further behind when the economy did start picking up again, as it inevitably does. In the Wall Street...

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Alignment of Learning to Business Goals

By Sean P. Murray
August 4, 2010
2 Min read
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Has the recession forced organizations to more closely align learning objectives to business goals? A new study by CLO Magazine surveying over 1,500 senior learning and development executives found: “90 percent of CLOs believe their learning will be more aligned with organizational business objectives this year. That’s music to some executives’ ears.” Jim Gillece, AlliedBarton’s senior vice president and chief people officer, talks in the article about the importance of well-defined leadership...

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